Supervisor of Civil Intake

The Supervisor of Civil Intake is a professional role within the Collections & Customer Service Division of the Customer Service Department in the Clerk of the Circuit Court and County Comptroller’s Office. The Supervisor of Civil Intake supervises individual and unit assignments, delivers training to maintain compliance, risk mitigation, and
ensures that processes adhere to established standards by actively monitoring workflows and addressing potential issues promptly.

The Supervisor of Civil Intake is responsible for clearly communicating directives, emphasizing the importance of compliance with approved policies and procedures. Additionally, this role contributes to the review and maintenance of these policies, ensuring they are effective, and recommends changes to enhance operational efficiency and compliance. In addition, this role ensures compliance with confidentiality rules and laws by accurately distinguishing between public and nonpublic records.

The Supervisor of Civil Intake demonstrates a thorough understanding of court document processing, focused on civil case initiation processes. The Supervisor plays a key role in fostering accountability and is committed to continuous improvement. Success in this role requires strong technical and organizational expertise, a commitment to and adherence to high-quality service standards, sound judgment, and demonstrates transparency in actions and decisions. The role also involves delivering staff training, ensuring compliance with legal and procedural standards, and providing reporting and executive administrative support. The Supervisor of Civil Intake is expected to proactively identify and resolve issues while driving innovation to ensure smooth and efficient processes. The Supervision of Civil Intake ensures the unit delivers quality customer services focused on listening to customer needs.

The Supervisor of Civil Intake ensures work is accurate, neat, and completed within department performance standards. The role involves providing quantitative productivity and quality data for inclusion in employee performance evaluations while fostering a collaborative work environment that encourages teamwork and innovation. Presenting and promoting a professional image through appearance, preparation, demeanor, and actions will earn the trust and credibility needed to be successful as a Supervisor of Civil Intake.

In all interactions, the position exemplifies the Clerk and Comptroller’s core values of integrity, making a difference, and proficiency, while promoting a culture of accountability, commitment, and trustworthiness. By setting high standards for professionalism in appearance and demeanor, leaders promote respectful work and service environments that emphasize individual commitment to excellence and integrity across all functions.

The Clerk and Comptroller retains the right to change or assign other duties to this position to align with the mission, core values, and goals of the organization.

The qualifications deemed necessary to be considered for this position within the Clerk and Comptroller’s office fall into the following job requirement categories: Education, Relevant and/or Direct Experiences, Certification, License, Knowledge, Skills, and Abilities.

• Job requirements are non-negotiable requirements that are needed to perform the tasks and duties of this position.
• Education categories are High School Diploma or GED, Associate’s degree, Bachelor’s degree, Master’s degree, and Doctorate.
• Certification categories considered must be relevant to the job duties of the position.
• License categories considered must be relevant to the job duties of the position.