SIU Property Investigation Adjuster

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This job is responsible for investigating and analyzing Property/Homeowners/Renter discipline coverage and claims that have been referred to the special investigation unit (SIU) for potential fraud. The individual performs a thorough investigation including; (1) conducting background searches and scene investigations; (2) taking statements from involved parties and securing recorded statements; (3) reviewing and analyzing estimates, receipts and engineer reports; and (4) conducting witness interviews and social media searches. The individual reviews whether fraud can be substantiated and support a lawsuit.

Key Responsibilities

• Updates files with investigation outcome, and when no fraud, or if insufficient evidence is found, returns file to Claims Office for further handling and settlement
• Conducts singular claim online data application searches, research, and evaluation
• Conducts thorough investigations of individual claims in a singular discipline that are potentially fraudulent to determine if payment is warranted
• Validates that the information provided and obtained through investigation is true and accurate and follows up on all possible leads
• Has frequent customer interaction of a singular claim nature, including taking statements, responding to document requests and handling non-formal complaints, occasionally conducting scene investigations or neighborhood canvasses Conducts analysis of documents and summarized same into claim system notes, documenting a claim file with notes, evaluations and decision-making
• Reviews singular claim referrals and fraud indicators to determine SIU acceptance
• Researches and responds to singular claim customer communications, concerns, conflicts or issues

Preferred Qualifications

• Must live in Central or Eastern time zone

• Texas or Florida adjusters license preferred

• 0-2 years Claims experience

• Critical thinking and sound decision‑making

• Effective verbal and written communication skill

• Comfortable leveraging technology for research, documentation, and claim handling workflows ​

Supervisory Responsibilities

• This job does not have supervisory duties.

#LI-MS3

Skills

Analytical Thinking, Claims Management, Claims Processing, Claims Review, Communication, Critical Thinking, Decision Making, Documentations, Evidence Gathering, Fraud Investigations, Information Collection, Insurance Investigation, Logical Decision Making

Compensation

Compensation offered for this role is 53,500.00 - 84,625.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.