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Luxury Residential Front Desk Concierge

Cb
2 days ago
Full-time
On-site
Miami, Florida, United States
$16 - $18 USD hourly
Hospitality
Replies within 24 hours
Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Training & development
Location: Miami, Florida
Pay: $16.00–$18.00 per hour
Schedule: Varies based on property and operational needs
Position Overview
Emprime Solutions is seeking polished, dependable, and service-oriented concierge professionals to support luxury multifamily residential communities throughout the Miami area.
The ideal candidate will provide exceptional customer service while maintaining a professional, welcoming, and organized front desk environment. This position requires strong communication skills, sound judgment, attention to detail, and a commitment to creating a positive resident experience.
Responsibilities
  • Professionally greet residents, guests, vendors, and prospective residents
  • Provide front desk assistance and resident support
  • Answer and direct phone calls, emails, and resident inquiries
  • Register visitors and assist with guest access
  • Receive, log, organize, and distribute packages
  • Monitor the lobby, security cameras, and access-control systems
  • Maintain accurate incident reports, shift notes, and daily activity logs
  • Conduct property and amenity-area walks as required
  • Communicate important information during shift changes
  • Assist residents with amenity reservations and general requests
  • Respond professionally to resident concerns and escalate issues when appropriate
  • Follow property policies, emergency procedures, and confidentiality standards
  • Maintain a clean, organized, and professional front desk environment
Qualifications
  • Previous concierge, hospitality, front desk, customer service, or luxury residential experience preferred
  • Strong verbal and written communication skills
  • Professional appearance and customer-service etiquette
  • Dependable, punctual, and able to work independently
  • Ability to remain calm and professional in challenging situations
  • Comfortable using computers, email, package-management systems, and access-control software
  • Experience with BuildingLink or similar property technology is a plus
  • Reliable transportation
  • Availability to work assigned weekdays, evenings, weekends, and holidays based on property needs
  • Bilingual English and Spanish preferred but not required
What We Offer
  • Competitive pay of $16.00–$18.00 per hour
  • Potential to earn a $500 quarterly bonus based on strong performance, reliability, and consistent attendance
  • 401(k) available to eligible employees
  • Flexible overtime opportunities based on business and property needs
  • Initial training and ongoing supervisory support
  • Experience working within premier multifamily residential communities
Emprime Solutions is an equal opportunity employer committed to professionalism, service excellence, and delivering an elevated resident experience.
Compensation: $16.00 - $18.00 per hour