B

Learning and Development Specialist

Benecard Services Inc.
Full-time
On-site
Bonita Springs, Florida, United States
Education/Social Services

Under the direction of the Sr Training Manager, the Learning and Development Specialist primary responsibility will be to train department classes, assist with corporate training, onboarding and act as a back-up for the Corporate Trainer.  The Learning and Development Specialist will also be responsible for maintaining documentation, updating training materials and manuals as needed, updating SharePoint, developing the weekly training document, new hire onboardings, QA and other employee training as needed.   

This position is heavily focused on training and development of Contact Center representatives and requires previous experience in a contact center environment. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Stay current with new policies and procedures.  
  • Maintain strong working relationships with co-workers and managers in support of a cohesive team environment. 
  • Navigate multiple systems across dual screens.   
  • Maintain a high level of quality in written communication. 
  • Be proactive by reporting any repeat complications that may be occurring because of systems, policies, or technological deficiencies. 
  • Bring new ideas forward to improve training processes. 
  • Participate in departmental meetings and discussion to assist in developing training programs and materials. 
  • Treat others with dignity and respect and demonstrate empathy on a regular basis, especially during difficult situations. 
  • Other duties as assigned.

QUALIFICATIONS:

  • Must have high school diploma or equivalent.  
  • Experience working in customer service or healthcare environment preferred. 
  • Flexibility to work overtime as needed.
  • Must be process oriented
  • Ability to work in a team environment.
  • Knowledge of Microsoft Outlook, Excel and Word is required.
  • Excellent written and oral communication skills are required.
  • Ability to work and make decisions in a fast-paced environment.
  • Demonstrated ability to multi-task.
  • Proven track record of reliability.

Featured Benefits

  • Competitive salary
  • Vacation and Sick/Personal Time
  • Medical Insurance
  • Hearing Program Discount
  • Short- & Long-Term Disability Insurance
  • Life Insurance
  • Flexible Spending Account
  • 401(k)
  • Employee Referral Program
  • Employee Recognition
  • Tuition Reimbursement
  • Professional Development Training

 

About Benecard Services our affiliated companies:

Benecard Services, LLC

Benecard Services, LLC has been administering carve-out, fixed rate insured prescription drug benefit programs since 1990. Benecard is a full service, in-house prescription benefit administrator that includes mail and specialty drug dispensing. We are a premiere nationwide Prescription Benefit Administrator headquartered in Lawrenceville, New Jersey.

Website: http://www.benecard.com

BeneCard PBF

BeneCard PBF provides self-funded prescription benefit program administration with a personalized approach through focused, clinical expertise. Our business model operates on a customized claim processing system offering unlimited capability and flexibility to respond to client needs in an evolving marketplace. Advanced clinical programs and advanced technology provide the framework to maximize the use of all data elements available. This allows BeneCard PBF to filter the information, focus on clinical opportunities and facilitate interaction between the physician, the pharmacist and the patient to effectively promote complete health care. Headquartered in Bonita Springs, Florida.

Website: http://benecardpbf.com

National Vision Administrators

For over 40 years, National Vision Administrators (NVA) has been meeting the vision benefit needs of public employer groups, Health & Welfare Funds, Associations and Coalitions. Providing millions of people throughout the United States with vision care programs that help them be smarter buyers of eye care and eyewear, NVA is particularly well suited to address today's health benefit challenges as it relates to eye care. We offer cost-effective, customized vision benefit programs that are clinically integrated. We are proud of the fact that we have retained over 99% of our clients and believe it is the greatest testimony to the high-quality benefits and service satisfaction we provide to both our clients and their members. Headquartered in Clifton, New Jersey.

Website:  http://www.e-nva.com

 

We are an Equal Opportunity employer.

 

 

Apply now
Share this job