National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
Job Description
The Third Party Demand - Auto Damage Adjuster is responsible for reviewing moderate to highly complex subrogation demands from third-party carriers. The individual reviews damage estimates, rental bills, tow bills, diminished value claims, etc. and contacts the third-party carrier to negotiate and settle the claim for subrogation.• Summarizes documents and enters into claim system notes.
• Documents a claim file with notes, evaluations, evidence, and decision-making process.
• Compiles and reviews moderate to highly complex demands for repair estimates and total loss valuations and provides damage estimates via photos; demands and waivers may include damage estimates, rental bills, tow bills, diminished value claims, paid bills, receipts, car seats, etc.
• Researches reasonable amounts and labor rates in the local market.
• Evaluates diminished value in a moderate to highly complex claim.
• Conducts conferences with third-party carrier to review, negotiate, and settle moderate to highly complex demands and negotiates an agreed price with the third party.
• Provides and explains moderate to highly complex estimates and subsequent settlement process.
• Prepares, reviews, reconciles, and triages moderate to highly complex auto demand assignment requests.
Qualifications:
• 2+ years of related experience
• Experience in Total Loss, Virtual Assist, QFC, and/or GHRN
• Technical experience in Auto Damage and strong negotiation skills
Functional Skills:
• Applies general knowledge of insurance policy, coverage, regulation, and handling of claims.
• Applies general knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards.
• Applies general knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data.
• Applies general knowledge of standardized problem-solving and preparation of basic reports for analysis.
• Applies general negotiation and/or arbitration skills.
• Applies general conflict management and problem resolution skills in managing internal and external customer relationships.
Supervisory Responsibilities
• This job does not have supervisory duties.
Where Will I Work?
This position is fully remote, and your home office does not need to be near an Allstate office but must be based in the United States. This position is not open to residents of California, Washington, Alaska, Hawaii, and Puerto Rico.
Notice of Licensing Requirement:
• A NC adjuster's license is required. As a condition of employment, your office/area may require you to obtain additional adjuster and/or an appraiser licenses. If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Skills
Communication, Negotiation, Problem Solving, Results-Oriented, Time Management, Auto Estimating, Auto Insurance Claims, Communication, Damage Assessment, Documentation, Negotiation, Subrogation Claims, Written Communication
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Skills
Arbitration, Auto Estimating, Claims Resolution, Customer Service, Damage Assessment, Documentations, Multitasking, Negotiation, Subrogation Claims
Compensation
Base compensation offered for this role is:
Auto Adjuster Analyst III: $50,000 - $74,350
Auto Adjuster Cons I: $53,500 - $77,800
Auto Adjuster Cons II: $56,000 – $82,500
Compensation is based on experience and qualifications. Total compensation for this role may include additional components, such as incentive pay (for example, commission or bonus), if applicable.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
Companies & Partners
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Benefits
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.