Housekeeping Supervisor

The Palms Hotel and Spa, Miami Beach, is an independent luxury beach resort focused on wellness, sustainability and personalized service. Our beachfront property features 247 guest rooms and suites, an extensive tropical garden and pool area with Tiki Bar, a spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space for social and corporate events. The hotel’s signature eatery, Essensia Restaurant and Bar, delivers all-natural dining with a focus on locally and sustainably sourced ingredients. The Palms AVEDA Spa features holistic treatments influenced by ancient Ayurvedic philosophy designed to deliver a highly personalized experience.

A member of Preferred Hotels and Resorts and Beyond Green, The Palms has been independently owned and operated by a European family for over 25 years.  Known as Miami Beach’s premier destination for wellness and relaxation, a forerunner in sustainable hotel operations, an expert in wedding services, an authority in healthful eating and all-natural spa services, our hotel, restaurant and spa have won many accolades and awards. Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of The Palms family!

JOB SUMMARY:

The housekeeping Supervisor supervises the housekeeping staff and inspects hotel guestrooms, bathrooms, corridors, and the lobby. Responsibilities include training, planning, assigning, and directing staff and addressing and resolving guest complaints.

MAIN DUTIES & RESPONSIBILITIES:

• Comply with all hotel policies and standard operation procedures of the Hotel and its management company
• Work together with the Front Office Manager and Chief Engineer to maintain constant communications and status of all rooms
• Assist in policies designed to ensure the highest level of guest services according to the standards set forth by The Palms Hotel and Spa.
• Oversee the inspection of guest rooms and public areas to ensure cleanliness and standards have been adhered to
• Ensure all arrivals rooms have been inspected and any discrepancies have been corrected
• Maintain constant communication with housekeepers regarding the status of rooms. Ex. Privacy signs early check-outs and late departures
• Ensure AM Report (inspection of all vacant rooms) is performed by 11:00 AM and communicated to the Front Office
• Ensure vacant and clean rooms are continuously given to the Front Office or input in computer for early arrivals
• Reconcile and resolve Housekeeping and Front Office room status in the computer on or by 5:00 PM
• Perform duties of housekeeping and laundry positions as necessary
• Attend all meetings related to Housekeeping and laundry
• Adhere to all fire, safety, and security procedures according to hotel policy

OTHER DUTIES & RESPONSIBILITIES:

• Maintain the highest level of customer service and guest satisfaction according to the standards set forth by The Palms Hotel and Spa
• Ensure compliance with health and sanitation policies in all areas
• Adhere to all fire, safety, and security procedures according to hotel policy
• Adhere to all sustainability guidelines as per the Inspired by Nature Program.

QUALIFICATIONS

Knowledge, Skills, and Abilities Required:

• The ability to work well in a team environment
• Strong leadership skills
• Committed to service, quality and cleanliness
• Excellent communication skills.  Proficient in the English language (written and verbal); a second language is an asset
• Experience working in high-pressure, fast-paced environments
• Ability to handle a multitude of tasks in an intense, ever-changing environment
• Basic computer skills
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Maintain a professional appearance and manner at all times
• Effective verbal and written communication skills to be able to participate in discussions, read and write reports
• Prior supervisory experience is preferred
• Must be able to stand for extended periods of time
• Attention to detail and skilled organization
• Ability to work effectively in a multi-cultural team environment
• Show genuine care for all co-workers and guest(s)
• Able to project in a professional manner at all times

Education/Certifications

High School diploma or equivalent work experience

WORK CONDITIONS & PHYSICAL DEMANDS:

• Standing
• Walking most of the time
• Reach, bend and stoop
• Ability to push/pull 75 pounds
• Ability to climb stairs and use balance
• Ability to work in the heat
• Able to lift unassisted 30-60 lbs
• Exposure to chemicals that must be handled properly to ensure the safety of the team member
• There may be regular exposure to mild discomfort from factors such as dust, odors, extreme temperature, inclement weather, noise, or lights

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts, or working conditions associated with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail.

The hotel operates seven days a week, 24 hours a day. We may find it necessary to schedule shifts according to our business volume. You must be willing and available to fulfill changing operational demands.

All requirements are subject to possible modification to reasonably accommodate individuals with a disability.