Housekeeping Supervisor

The Housekeeping Supervisor leads the shift to ensure pristine guestrooms, public areas, and back-of-house spaces. You’ll assign boards, inspect rooms, coach attendants, manage supplies, and drive safety and quality standards that elevate the guest experience.

Key Responsibilities

• Shift Leadership: Open/close department; assign room boards/areas; adjust staffing to occupancy and priorities (VIPs, early arrivals, stays/turns).

• Inspections & Quality: Inspect rooms and public areas to SOP/brand standards; document deficiencies; coach for corrections and prevent repeat issues.

• Training & Coaching: Onboard new associates; conduct huddles and skill refreshers (bathroom detail, bed standards, time management, chemical safety).

• Productivity & Labor: Track daily credits and re-clean rates; manage breaks and redeploy staff to meet turn times and reduce OOO/OOI rooms.

• Guest Service & Recovery: Respond to guest requests and service recovery with urgency and professionalism; coordinate with Front Office on room status.

• Maintenance Coordination: Create/follow up on work orders in CMMS (e.g., HotSOS/Quore); verify repairs and return rooms to service quickly.

• Inventory & Linen Control: Maintain pars of linens, amenities, and chemicals; organize closets and carts; support monthly counts and rag-out procedures.

• Safety & Compliance: Enforce OSHA, PPE, and SDS/chemical handling; uphold key control, privacy/DND, and Lost & Found policies; keep logs current.

• Public Areas/Laundry Support: Assist with lobby/restroom checks and laundry staging as needed; support deep cleans and quarterly projects.

• Reporting: Complete inspection forms, productivity logs, incident reports, and shift handoffs accurately and on time.

Benefits We Offer:

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):

PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.

• 1–3+ years housekeeping experience; prior lead/supervisor experience preferred.

• Strong eye for detail with consistent inspection standards; effective coach and communicator (bilingual a plus).

• Working knowledge of PMS and CMMS/inspection tools (Opera/Cloud PMS, HotSOS/Quore) and Microsoft 365/Google Workspace.

• Organized, dependable, and calm under pressure; able to prioritize and meet deadlines.

• Flexible availability (weekends/holidays as needed); reliable attendance.

Physical Requirements

• Stand/walk for extended periods; frequent bending, kneeling, reaching, stair climbing.

• Lift, push, or pull up to 40–50 lbs (linen bags, carts, equipment).

• Work around cleaning chemicals (training/PPE provided).