Housekeeping Manager

Job Purpose 

The purpose of the Executive Housekeeper is to assure the overall success of the hotel by meeting or exceeding the guest expectation for product cleanliness. 

Supervisory Responsibilities 

Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. 

Major Responsibilities 

Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service. 

Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Swati Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner. 

Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately. 

Maintains a favorable working relationship with all company associates to foster and promote a positive working environment. 

Essential Job Functions 

Oversees Public Space for efficiency and cleanliness; conducts inspections of public space and does follow-up as needed; insures public space meets and exceeds customer expectations for the appearance of the hotel. 

Prepares work schedules in accordance with forecasted occupancy. 

Conducts effective associate meetings; Handles disciplinary action and counseling sessions as necessary. 

Determines, communicates and monitors achievement standards and standards of performance on a timely basis. 

Conducts department training on a regular basis in conjunction with Swati Hotels’ standards and Brand standards including cleaning techniques and safe use of cleaning products. 

Works with associates when necessary to provide outstanding customer service to guests. 

Responsible to insure that Swati Hotels’ standards and Brand standards are met in all of Public Areas and Guest Rooms. 

Insures that guest rooms are within the standards of JHM and brand standards 

Inspects all guest rooms each quarter; writes maintenance orders as needed. 

Checks "In" house or "Stay-over Rooms" as necessary. 

Checks linen closets and carts for cleanliness and supplies. 

Uses 100-point inspection to ensure quality of rooms by inspecting rooms following cleaning by housekeepers. 

Coordinates housekeeping work with other departments; Front Office, Engineering, Banquets, etc. 

Coordinates staffing and payroll to conform with productivity and budgetary standards. 

Prepares payroll and schedules as required. Monitors actual vs. budget on payroll cycles. Approves overtime as necessary for hourly associates. 

Works scheduled Manager On Duty shifts on an assigned basis. 

Maintains proper linen pars, chemicals, and amenity inventories. Conducts inventories as assigned and recommends purchases of products, remaining within budget. 

Confers closely with the General Manager and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required. 

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. 

Performs performance appraisals on all direct reports as required. 

Other Duties and Responsibilities 

Complies with Company Standards of Service as outlined for Swati Hotels. 

Projects a favorable image of Swati Hotels to the public at all times. 

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. 

Treats guests, vendors, customers and co-workers with professionalism and respect at all times. 

Completes Departmental, Swati Hotels and Brand standards training as assigned. 

Maintains a clean and neat appearance at all times. 

Must be able to work flexible work hours/schedule including evenings, weekends and holidays. 

Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time. 

Disclaimer 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Experience/Education 

2-3 years of hotel management/supervisory experience in Housekeeping or Rooms Division or equivalent combination of education and experience. 

Certificates & Licenses 

Valid State Driver’s License (anyone driving a Company vehicle or required to drive as a part of their job); Others required by Brand Standard and/or State Law. 

Computer Skills 

As required by Brand Standard and Company standards 

Language Ability 

Ability to speak effectively with customers and/or associates. Ability to write clearly and legibly. 

Math Ability 

Able to perform basic math problems. 

Reasoning Ability 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

Work Environment 

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the associate may be required to work outside in extreme heat, cold, rain, wind or inclement weather as the demands of the position so dictate. 

Physical Demands 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is occasionally required to talk and/or hear. The associate is frequently required to lift up to 40 pounds. While performing the duties of this job the associate is constantly required to use hands and fingers to handle or lift items. The associate is constantly required to stand and walk, climb or balance, and stoop, kneel, crouch, or reach with hands and arms. The associate is also constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, and thoroughness of the work assigned. 

Receipt and Acknowledgment 

I acknowledge and understand that: 

THIS DOCUMENT DOES NOT CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT. 

The job description provides a general summary of the position in which I am employed, that the contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions. 

Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Company. 

Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Swati Hotels. 

I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.