Host/Hostess

The Host/Hostess is the guest’s first and last impression. You’ll greet warmly, manage reservations and waitlists, pace the floor, and coordinate with servers and bar to deliver smooth, timely seating and a polished dining experience.

Key Responsibilities

• Greeting & Seating: Welcome guests with genuine hospitality; confirm reservations; manage walk-ins; accommodate special needs/ADA seating; escort guests to tables with menus and introductions.

• Reservations & Waitlist: Use reservation platform (e.g., OpenTable/Resy/SevenRooms) to book, quote accurate wait times, send confirmations, and manage no-shows/cancellations.

• Floor Management: Maintain host chart and rotation; pace sections to support ticket times and service quality; communicate seatings, large parties, and VIPs to the team.

• Guest Service & Recovery: Anticipate needs, answer questions, handle complaints with empathy, and escalate as needed; coordinate special occasions and dietary/allergy notes with servers.

• Phones & Communication: Answer calls/emails professionally; provide hours, directions, menu info, and event details; take to-go or large-party inquiries per SOP.

• Lobby & Ambiance: Keep entry, host stand, and restrooms tidy; monitor music/lighting and crowd flow; manage coat check where applicable.

• Support Tasks: Prepare and stock menus and collateral; assist with table resets, water/coffee service, and expo/runner support during peaks.

• Policies & Compliance: Follow responsible alcohol, food-safety, allergy, and privacy standards; uphold accessibility, PCI (if taking payments), and company policies.

Benefits We Offer:

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):

PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.

• 6+ months in a guest-facing role preferred (restaurant/hospitality a plus); will train friendly, reliable candidates.

• Confident, professional communicator with warm presence and service mindset.

• Comfortable with reservation and POS systems; solid phone/email etiquette.

• Organized, calm under pressure, and accurate with wait-time quotes and details.

• Flexible availability (nights/weekends/holidays); punctual and team-oriented.

• Food Handler and responsible alcohol certifications preferred (or within 30 days).

Physical Requirements

• Stand/walk for entire shift; frequent reaching, bending, and light carrying.

• Lift/push/pull up to 20–25 lbs (menus, stanchions, highchairs).

• Work in a fast-paced environment with occasional outdoor greeting in varying weather.