Front Desk Agent

About Yurbban Hospitality Group

At Yurbban, we don't just offer accommodation, we create moments worth remembering. We are a hotel group with soul, where hospitality, sustainability, and authenticity go hand in hand. We are driven by the desire to surprise, to do things right, and to enjoy the process along the way.

Our Essence
WOW, CONSCIOUS, HONEST, PASSION, and TEAM are much more than just words: we love to innovate, we care for people and the planet, we act with transparency, we give 100% in every challenge, and above all, we work together to achieve it.

Why Join Us
Being part of Yurbban means growing in an environment where ideas matter and good vibes are part of our DNA. We operate hotels and restaurants in Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, and Bogotá, with a clear purpose: to make every experience unique.

We're Looking for a Front Desk Agent - Automated Properties!
Responsibilities:

As a Front Desk Agent, you will play a crucial role in creating a welcoming and seamless guest experience from arrival to departure. Your main responsibilities include:

• Actively welcome, greet, and check guests in with a warm and friendly demeanor.
• Deal with all Front Office operations (check in; check out; escorting; cashier operations; guests' care) according to Yurbban policies, procedures and compliance with our code of conduct.
• Respond promptly and professionally to guest inquiries received through the automated messaging system, phone calls, and email.
• Monitor system-generated alerts and take appropriate action to ensure seamless guest experience and property functionality.
• Provide remote assistance for check-in, check-out, access codes, payment issues, and general guest questions.
• Provide in-person support at the property when required, including guest assistance, basic troubleshooting, or coordination with on-site vendors.
• Report daily to the assigned work location; this is a 100% on-site, in-house position.
• Escalate technical or operational issues to the appropriate internal teams when needed.
• Maintain accurate logs of interactions, actions taken, and resolutions.
• Support guests with digital tools such as keyless entry, kiosks, reservation platforms, and payment systems.
• Verify guest identity as needed before providing access information or sensitive details.
• Identify recurring issues and report system or operational trends for improvement.
• Collaborate with Operations, Maintenance, and other departments to coordinate on-site assistance or intervention.
• Maintain organization and prioritize urgent issues while managing multiple conversations simultaneously.
• Monitor surveillance equipment, such as closed-circuit TV cameras
• Respond to alarms and emergencies.
• Control access to buildings for employees and visitors.
• Provide assistance to people in need.

Requirements:

• Strong customer service skills with a guest-first mindset.
• Excellent communication skills, both verbal and written; multilingual abilities are a plus.
• Familiarity with front desk operations and phone systems.
• The ability to work flexible hours, including nights and weekends.
• A positive attitude, strong work ethic, and a team-oriented mindset.
• Availability to work 8-hour shifts (morning, evening, and night shifts available), including weekends and holidays.

Schedule: This position requires fully availability during mornings and afternoons, shift of 8 hours could be arranged between 10:00 am to 10:00 pm, weekends required.

Work Location: Miami South Beach, FL.

Physical Demands: Prolonged periods of being stand and lifting 15 pounds or more

Work Authorization: Employee must be legally authorized to work in the United States.

FSLA Classification: Non-exempt

What We Offer:

• Salary according to position and experience
• Career growth opportunities within a fast-expanding group
• Continuous training through Yurbban Academy
• A workplace where professionalism and great atmosphere go hand in hand
• Quarterly afterworks and teambuilding activities
• Paid Time off, Holidays paid + your birthday off
• Discounts on all national and international stays for you, your family, and friends.
• Discounts on Wellness and GYMs
• Health and Retirement (Health, Vision, Dental, Alternative Care and retirement plans)

If you want to be part of an experience where every day is an opportunity to create unforgettable moments for our guests, apply now!

Join Yurbban Hospitality Group!