Digital Readiness & Workforce Capability Consultant

It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Job Description:

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

The Digital Readiness & Workforce Capability Consultant drives adoption and time-to-value for priority digital and workflow changes by translating tool rollouts into practical workforce enablement and sustained usage. The role partners with IT and internal portfolio owners to assess readiness, define role-based capability needs, and build scalable enablement and reinforcement that reduces friction for employees and managers. This position focuses on making changes usable in day-to-day work through manager guidance, job aids, targeted reinforcement, and adoption measurement rather than one-time training coordination. The Consultant primarily supports internal delivery teams and stakeholders, with selective leader engagement to align expectations, remove barriers, and reinforce adoption in priority segments.

Key Responsibilities include:

• Build adoption strategies for priority digital and workflow changes, including target populations, capability needs, manager enablement approach, and reinforcement plan.
• Conduct readiness and adoption diagnostics using feedback, workflow mapping, and available usage/adoption signals to identify barriers and prioritize interventions.
• Develop scalable enablement assets tied to real workflows, such as job aids, manager talking points, office hours structures, and practical implementation guidance.
• Partner with IT and change stakeholders to align workforce enablement plans with rollout timelines, communications, and support models.
• Define and monitor adoption measures and leading indicators; provide recommendations to scale, adjust, or pause approaches based on evidence.
• Support pilots and staged rollouts by structuring learning capture, surfacing friction points, and improving approaches before broader deployment.
• Coordinate with Culture & Experience and Leader Effectiveness partners to ensure communications, leader routines, and reinforcement are aligned and usable.

Supervisory Responsibilities:

None

How you will benefit:

• A competitive annual salary between $105,000 - $140,000 with annual bonus potential based on performance

• ACG offers excellent and comprehensive benefits packages, including:

• Medical, dental and vision benefits

• 401k Match

• Paid parental leave and adoption assistance

• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays

• Paid volunteer day annually

• Tuition assistance program, professional certification reimbursement program and other professional development opportunities

• AAA Membership

• Discounts, perks, and rewards and much more

II. Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

• Bachelor’s degree in Human Resources, Learning, Business, Information Systems, Organizational Development, or a related field required.

Experience:

• 6 years of experience in digital adoption, workforce enablement, change management, learning strategy, or related work.
• Responsibility for translating enterprise or functional changes into practical, role‑based enablement that drives sustained usage.
• Assessing workforce readiness, designing scalable enablement and manager guidance tied to real workflows, and using adoption signals or feedback to refine approaches over time.

Knowledge of:

• Digital adoption and workforce enablement principles, including how new tools and workflows are integrated into day‑to‑day employee and manager work.
• Organizational change and readiness concepts, including common sources of adoption friction during technology or workflow changes.
• Cross‑functional operating models across IT, HR, and business teams and how these groups collaborate during enterprise or functional rollouts.
• Adoption measurement approaches, including the use of leading indicators, qualitative feedback, and reinforcement mechanisms.
• Effective communication and facilitation practices that support clarity, usability, and action.

Skills & Ability:

• Translating tool and workflow changes into practical, role‑based enablement and manager‑ready guidance that drives sustained usage.
• Building strong stakeholder partnerships and influencing without formal authority across IT, HR, and business teams.
• Designing and applying measurable adoption and reinforcement approaches, using leading indicators and feedback loops to refine strategies over time.
• Facilitating conversations and communicating complex concepts with a focus on clarity, usability, and actionable outcomes, particularly for managers and operational teams.
• Diagnosing workflow friction and recommending targeted, practical interventions that improve time‑to‑value for employees and the organization.

III. Preferred Qualifications

• Experience partnering with IT or technology delivery teams on adoption planning and rollout support preferred.
• Experience supporting distributed and/or frontline populations preferred.

IV. Work Environment

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.