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CSR Supervisor (Bilingual)

United Safety Council
Full-time
On-site
Kissimmee, Florida, United States
$0 - $18 USD hourly
Transportation, Logistics and Warehouse

Position Type: Full-Time, Non-exempt

Hours: 8am-4pm Monday-Friday; 37.5 hours/week

Location: Orlando/Kissimmee FL

We are in search of a bilingual (English/Spanish) supervisor for our Orlando and Kissimmee Customer Service Representatives. Primary work will be in the Orlando office with occasional travel to the Kissimmee office. This position will begin as a supervisor with the potential for promotion. We are in need of a candidate with experience in leading teams, motivating staff, problem-solving, and conflict resolution. This position will be a working CSR Supervisor, completing enrollments and answering phones along with their staff. 

Who are we?

Founded by concerned citizens in 1953, the Florida Safety Council, a non-profit 501(c)(3) organization, was established to make the roads safer. Our mission is to reduce preventable injuries and save lives through highly effective safety and health training, professional testing and monitoring. We promote safety in every phase of life: in the home, on the road, in schools, businesses, industrial facilities and government.

Why join us?

Our full-time employees enjoy generous PTO, 11 paid holidays, group health, dental, and vision insurance, 2x annual salary life insurance benefit, dependent life insurance benefit, and 401 (k) participation after one year.

All employees enjoy a family-type relaxed atmosphere, work/life balance, birthday recognition, anniversary recognition (5, 10, 15, etc.), and our mission makes the work rewarding!


Summary of essential job functions:

  • Customer Service Supervisor for Orlando and Kissimmee offices.
  • Maintain confidential supervisory notes on direct reports, coaching and counseling as needed.
  • Maintain a high standard of customer service in each office and perform CSR duties as needed.
  • Handle customer complaints in a professional manner.
  • Review resumes and conduct interviews for CSR positions.
  • Track and record all direct reports’ attendance. Approve or decline PTO requests. Make corrections to timecards as needed. Approve bi-weekly payroll.
  • Ensure each assigned office is appropriately staffed at all times.
  • Communicate with assigned outer offices to determine their needs.
  • Visit assigned outer offices as needed.
  • Monitor CSRs’ performance and behavior to identify areas of improvement.
  • Monitor CSRs’ calls to ensure quality of service.
  • Register clients by phone and in person, including processing fees for each registration.
  • Verify class attendance and provide the client with a certificate of completion.
  • Perform file reviews daily on new registrations to ensure each file is appropriately completed.
  • Provide change to each CSR cash bag when needed.
  • Collect daily cash and deliver it to accounting on a daily basis.
  • Create reports from CARS and CompMan and deliver them to accounting daily.
  • Review daily reconciliation reports, make corrections when necessary and provide the accounting department with updated reports after each correction.
  • Maintain an adequate number of office supplies and materials.
  • Ensure all office and classroom areas are maintained are present a professional image of FSC.
  • Attend monthly Senior Staff Meetings and all other meetings as required. 

 

Minimum requirements:

 

  • Five (5) years supervisory experience preferred.
  • Five (5) years customer service and computer data entry experience required.
  • Bilingual in English and Spanish required.
  • Experience with Microsoft products a plus.
  • High school diploma or equivalent. 

 

Abilities required:

  • Requires sitting, standing, bending and reaching.  
  • May require lifting up to 25 pounds.  
  • Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone and other office equipment.  
  • Requires normal range of hearing and vision. 
  • Interaction primarily with clients and co-workers.


Florida Safety Council is a(n):

  • E-Verify Employer
  • Drug-free workplace - following Federal and state guidelines - with smoke-free campuses
  • Equal opportunity employer, and all applicants will receive consideration for employment without regard to race, color, religion, age, sex, disability, national origin, marital status, protected veteran status or any other characteristic protected by law