Cleve Hostess

Summary:

The Hostess presents a positive first impression of the establishment’s friendliness, excellent service and high standards. This person also greets guests upon arrival, informs guests of their wait time, monitors a waiting list, enters guest’s names into the system, shows guests to their table and bids guests farewell as they exit the property.  

Duties and Responsibilities:

• Presents a warm, welcoming and outgoing first impression to guests entering and/or passing by the property entrances
• Delivers an enthusiastic and professional greeting to guests upon arrival to dining areas, and adds them to the wait list when necessary
• Provides guests with menus and answers any initial questions
• Seats guests at tables and bars
• Assigns guests to tables in the venues they prefer, while keeping table rotation in mind so that servers receive a manageable number of tables and a fair opportunity to interact and engage in the sales process
• Engages with guests to ensure happiness with the food and beverage services they receive
• Consistently delivers exceptional service to guests while entertaining in a professional manner in accordance with the Company’s brand expectations
• Builds relationships with guests that add value to the guest experience
• Is knowledgeable and helpful about the local area, the hotel and the hotel services, bar and restaurant services
• Responds to complaints and seeks resolution, involves management in all guest related issues or concerns
• Supports and assists team members in all positions
• Participates in in-house modeling programs, guest events, and performs model/presenter tasks at Clevelander events 
• Maintains weight and appearance levels consistent with that at time of hire
• Models Clevelander apparel and accessories while greeting guests, and maintains an appearance consistent with the Company’s brand expectations 
• Serves as a Brand Ambassador for Clevelander, using finesse and good judgment 
• Maintains and ensures compliance of all policies and procedures at all time

Other Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Documents maintenance issues
• Attends required meetings
• Maintains a clean and orderly work area
• Properly documents all transactions
• May need to assist with clearing, cleaning and resetting tables 
• Additional duties as necessary and assigned

Minimum Qualifications:

• At least 18 years of age; High school diploma preferred