Claims FNOL Associate II

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

The First Notice of Loss (FNOL) Associate serves as the initial point of contact in the claims call center for customers reporting an automobile or home claim. This role is responsible for accurately capturing loss details, providing general information about the claims process, and directing callers to the appropriate next steps. FNOL Associates take first notice of claims over the phone to ensure claim information is complete, timely, and documented in accordance with quality and compliance standards while delivering a positive customer experience during stressful situations.

National General Insurance, an Allstate Company, is hiring customer-focused professionals to join our First Notice of Loss team. In this role, you will be the first point of contact for customers reporting an auto claim, helping them begin the process with confidence and care.

This is an excellent opportunity to build a career in the insurance industry, gain foundational claims experience, and develop communication and problem-solving skills. If you are detail-oriented, enjoy helping others, and thrive in a fast-paced environment, we would love to hear from you.

Training Schedule:

• Duration: 6 weeks of paid training
• Hours: Monday–Friday, 10:00 a.m. – 7:00 p.m. EST

Permanent Schedule (after training):

• Hours: 2:00 p.m. – 10:30 p.m. EST
• Weekend Rotation: Each shift will include either Saturday or Sunday each week, with one weekday off
• Overnight Options: There are two overnight shifts available; details will be shared during the interview process

Start Date: Monday, March 16, 2026

Key Responsibilities

• Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Follows established guidelines specific to each claim report or inquiry
• Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers
• Receives, screens, and routes incoming telephone calls and other electronic correspondence
• Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
• Retrieves, prints, and faxes, or mails supporting documentation to vendors or others as directed
• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing

Compensation

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.