Senior Coordinator, Operations & Events - CACTI Park of the Palm Beaches

Department:                      Stadium Operations  

Supervisor:                         AGM / Director, Ballpark Operations 

Classification:                   Full-Time/Non-Exempt

CACTI Park of The Palm Beaches is the Spring Training and minor league player development home of the Houston Astros and Washington Nationals. It is a 160-acre Complex located in West Palm Beach, Florida. In addition to the main stadium, the facility features 12 full-sized and 2 half-sized baseball fields, grass parking areas, 3 lakes, plus surrounding landscape areas. In addition to hosting both the Astros and Nationals, the venue typically hosts over 100 events annually (over 200 event days), including amateur baseball, non-baseball sporting events, community and corporate events, weddings and banquets, festivals, concerts and more.

As a member of the Stadium Operations and Events supervisory team, this role will be an essential part of the game and event experience and will help to build attendee memories that last a lifetime. Leading the safe and efficient oversight of the venue during all Spring Training games and events, the Senior Coordinator, Operations and Events will work to deliver world class guest experiences and manage a wide array of new and existing events, all while performing core gameday, event and facility responsibilities.

Essential Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead hiring process and have direct supervision of Stadium Operations interns, including but not limited to scheduling, assignment of daily task/duties and quality assurance of final work product.
• Lead annual part-time gameday operations employee hiring process, including but not limited to working with HR to post positions, review of all incoming applications, conduct interviews and host ballpark job fair event.
• Supervise part-time gameday operations staff and event operations staff, and assist leadership in the development of staff, with an emphasis on staff training. Maintains ballpark policies, procedures and standards.
• Assist venue leadership with gameday operations and procedures including the monitoring of areas for policy compliance, safety concerns and guest and staff behavior.
• Work with all facility departments to ensure that the venue is ‘show ready’ in-season and throughout the offseason.
• Analyze, facilitate and resolves any issues to diffuse potential situations (notifying management if needed) during gamedays or events and works to ensure proper closeout and report of incidents.
• Performs necessary opening and closing procedures.
• Maintains up-to-date best practices on safety and security for all that enter the venue.
• Communicates directly with event organizers and vendors regarding scheduling and logistics.
• Responsible for day-to-day event oversight related to security, parking, cleaning, concession operations and wayfinding.
• Involvement in facility repairs, maintenance, cleaning and general projects as needed.
• Assists management with the development and dissemination of event contracts, informational memos, invoices and proformas.
• Communicate on a consistent and on-going basis with the AGM/Director, Ballpark Operations and the Operations team.
• Provide superior customer service via written, phone and face- to-face communication in response to guest related issues and concerns.
• Able to take initiative and/or work in an independent setting.
• Ability to work irregular/extended hours, including nights, weekends and holidays as needed.
• Other duties as assigned.

Qualifications:

• Bachelors degree required.
• Minimum two years’ work experience in a customer service, hospitality or event environment required.
• Minimum two years’ supervisory experience in a customer service environment preferred.
• Strong communication skills- ability to communicate with staff and third party.
• Excellent time management and organizational skills; ability to assist management with the direction of work activities for gameday and event staff.
• A passion for working with and helping people.
• Ability to maintain a positive attitude while handling difficult situations.
• Intermediate knowledge of PC based computer applications.
• You must be a local resident, or willing to relocate.

Supervisory Responsibility

During spring training this position supervises part-time gameday staff. Outside of spring training, this position, when applicable, will be involved in the coordination and management of events. This position has supervisory responsibilities over certain gameday employees of the operations department, including operations interns and is involved in the hiring of the interns and employees within that department.

Work Environment

This job operates in an office and event environment. This role routinely uses standard office equipment such as computers, phones and photocopiers.  The noise level is usually moderate but can be loud within the stadium environment. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.. Specific vision abilities required by this job include close and focused vision. Ability to work in a high activity and heavily crowded outdoor professional sports venue in all weather extremes for extended periods of time. Position may require standing for long periods of time, walking long distances and/or climbing up/downstairs or ladders. May be required to stoop, kneel, crouch to lift/move/carry items weighing up to 25lbs on occasion.

Position Type and Expected Hours of Work

Ability to work a flexible schedule, including; extended hours, evenings, weekends, and holidays.

Travel

Rare travel may be expected in this role.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

 EOE/M/F/Vet/Disability