Information Technology (IT) Intern

Position Description:

P4FIP (Precinct 4 Forward Internship Program), is a paid summer internship for students with a passion for serving others. You will be surrounded by team members who bring “heart, hustle, and higher standards” to work each day. These leaders advance opportunity and justice as they deliver services to and advocate for the residents of Harris County. The team you will be joining is innovative, dynamic, and forward-looking. We’ve designed our program to expose students to career opportunities with Harris County and apply what they have learned in the classroom to hands-on projects. P4FIP provides students the chance to bridge the gap between academic understanding and practical professional experience. Interns will create a community to help support their personal and professional development throughout the summer as they launch their career. Interns will work with a mentor, form relationships with other interns, and engage our Senior Leadership Team.

Position Summary:
The IT Intern will work with a Technical Support Specialist to support the daily operational activities of our IT Team and IT project support. The Intern is responsible for responding to help-desk requests submitted via our online ticket support system, emails, phone calls, and in-person visits. The Intern will also provide project support to help maintain, modernize, and grow the organization’s technology infrastructure.

Duties and Responsibilities:

• Respond to help-desk tickets in a service-oriented manner, including hardware, software, and general support.

• Set up new computers with user profiles and security.

• Assist IT staff with mobile device management.

• Assist IT with Windows Active Directory & Entra ID management.

• Distribute and collect equipment within Precinct 4’s boundaries when required.

• Test, troubleshoot, and implement systems.

• Maintain and audit physical technology inventory.

• Perform other duties as needed.

Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
 If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Education and Additional Requirements:

• Must have a high school diploma or equivalency.

• Must have proficiency in Microsoft software applications, including Outlook, Word, Excel, PowerPoint, and Share Point.

Knowledge, Skills, and Abilities:

• Exceptional clerical skills and strong business acumen.

• Organized, detail-oriented, and a skilled collaborator.

• Ability to effectively multi-task.

• Excellent verbal and written communication skills.

• Comfortable self-starting assigned and unassigned tasks.

• Confident and eager to engage with end-users and technical staff.

• Good troubleshooting skills using logic and common sense.

• Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.

• Ability to deal with problems involving a few concrete variables in standardized situations.

• Deal constructively with conflict and focus on the situation, issue, or behavior, not the person, by diffusing situations before conflicts arise.

• Actively promoting and gaining cooperation from others.

• While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear.

• The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.

• This position must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• The physical requirements outlined herein indicate those necessary for an employee to effectively fulfill the fundamental duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Licensure:

• Valid Texas driver’s license with a good driving record.

NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

• Resident of Harris County Precinct 4.
• Graduate of NPower Tech Fundamentals Course.
• Knowledge of Microsoft Identity, Intune, and Active Directory is a plus.

Position Type and Typical Hours of Work:

• Internship

• Hours will be discussed during departmental interview.

Salary:

• Depends on Qualifications

• Based on 26 pay periods

Location:

• 3131 Eastside, Houston, TX 77098

Employment may be contingent on passing a drug screen and meeting other standards.
 
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.