Housekeeping Supervisor - Metropole Hotel

The Housekeeping Supervisor is responsible for managing the performance of the housekeeping staff and ensures that the facility is clean and sanitized. The Housekeeping Supervisor will maintain superior standards of presentation, maintenance, and cleanliness in all areas of the hotel while ensuring the safety and confidentiality of all guests.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensures all operational and safety procedures are properly followed.
• Establishes the schedule and plans daily work assignments.

• Trains and coaches employees in laundry, housekeeping and dry cleaning.

• Manages customer housekeeping problems.
• Inspects and approves staff work performance.
• Demonstrates leadership and training to staff.
• Communicates effectively with staff.
• Meets goals of production.
• Develops and trains staff on policy.
• Orders cleaning materials and maintain budget.

• Perform any other duties assign by his/her manager.

Competencies

• Customer/Client Focus
• Attention to detail

• Communication Proficiency.

• Leadership Skills.
• Teamwork Orientation

Responsibility

This role supervises the housekeeping staff.

Work environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly to talk or hear.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds.

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts.

Required Education and Experience

• A minimum of (2) year of housekeeping experience.
• A minimum of (1) years of supervisor experience preferred.
• High School education preferred.
• Able to speak and understand basic English.
• Must be able to work independently and exercise good judgment to resolve issues.

AAP/EEO Statement

The company is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.

No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.