Front Desk Concierge (Full Time)
Department: Marketing
Position Title: Front Desk Concierge
Reports To: Patient Experience Supervisor/VP Marketing & Business Development
About the Role:
The Front Desk Concierge serves as the first point of contact for patients, visitors, and staff. This role is responsible for providing exceptional customer service, assisting with directions and visitor coordination, and activating hospital emergency overhead codes in accordance with established protocols. The Concierge ensures a welcoming, safe, and organized front lobby environment while supporting hospital communication processes.
Minimum Qualifications:
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Preferred Qualifications:
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Job Knowledge: |
1. Knowledge of hospital visitor policies and procedures. |
2. Knowledge of emergency code activation protocols. |
3. Basic understanding of hospital safety standards. |
4. Familiarity with PBX or multi-line phone systems. |
5. Understanding of patient confidentiality (HIPAA). |
6. Customer service best practices. |
7. Professional communication standards. |
8. Basic computer and office software knowledge. |
9. Awareness of hospital departments and locations. |
10. Knowledge of escalation procedures. |
11. Ability to follow written and verbal instructions. |
12. Time management skills. |
13. Organizational skills. |
14. Conflict resolution techniques. |
15. Situational awareness in public settings. |
16. Professional boundary awareness. |
17. Cultural sensitivity and diversity awareness. |
18. Basic documentation procedures. |
19. Knowledge of telephone etiquette and call routing standards. |
20. Familiarity with security reporting procedures and incident notification processes. |
21. Awareness of patient satisfaction and service excellence standards. |