Business Analyst 3 - HR Products

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The University of Miami’s IT Department has an exciting opportunity for a full-time Business Analyst 3 - HR Products to work in a hybrid capacity based in Miami, Florida.

The Business Systems Analyst 3 collects detailed data and provides analysis to assist in the development of technology plans and strategies that enhance overall performance, reduce costs, and increase efficiencies. The Business Systems Analyst 3 analyzes established operations, systems, methods, practices, and procedures to evaluate their effectiveness and ultimately make recommendations for improvements. Additionally, the Business Systems Analyst 3 integrates people, equipment, facilities, and other resources to improve work results, operating efficiency, effectiveness, and productivity. This incumbent assists in the design, delivery, and improvement of in-house software applications, training programs, and related courseware.

Core Responsibilities:                                                                                                        

• Reviews, analyzes and triages application issues and cases. Creates and maintains detailed support documentation of ongoing projects, tests internal application releases, and performs periodic system maintenance.

• Provides training for internal users.

• Monitors system availability, working closely with system administrators and business systems analysts.

• Recommends changes in development, maintenance, and system standards. Develops detailed action plan with goals and target dates and obtains necessary approvals.

• Maintains ongoing communication and rapport with the management team regarding project activity.

• Flowcharts existing processes versus improved flow. Prepares time and cost estimates for projects and proposals. Conducts research for best practice models and benchmarking.

• Applies industrial and management engineering techniques, such as process designs, optimization models, forecasting methodologies, and chain management principles, to improve overall systems.

• Analyzes existing flow of people, activities, and materials, employee work methods and utilization, policies and procedures, staffing levels, supervisory structure, space utilization, supply and demand optimization methods, forms, equipment, and computerized systems to design improved work systems.

• Designs systems for production and inventory control in buying, storing, handling, and processing of materials and supplies.

• Designs facilities, management systems, and standard operating procedures.

• Develops management control systems to aid in financial planning and cost analysis.

• Improves productivity through the application of technology and human factors. Designs supply chain management standards across the university.

• Conducts data collection to measure baseline versus improvement, before and after recommendations are implemented.

• Creates formal presentations for projects and studies, including data collected, methodology used, results obtained, recommendations for improvement, and cost and savings involved.

• Participates in continuing quality improvement activities.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department-Specific Functions:

The Business System Analyst 3 - Workday Configuration supports the ongoing operation and enhancement of Workday HCM within the University’s Business Applications team. The position is responsible for delivering configuration solutions that support Human Resources programs, services, and business operations across the University and its affiliated entities.

Department-specific responsibilities include:

• Determines whether requests can be addressed through configuration, reporting, security, integrations, process redesign, user training, or a combination of solutions.

• Reviews business process routing and configuration to identify bottlenecks, unnecessary approvals, duplicate steps, inconsistent routing, and opportunities for automation.

• Prepares configuration workbooks, migration documentation, test scripts, implementation checklists, and production validation materials.

• Coordinates user acceptance testing with functional owners and confirms that required approvals are received before production implementation.

• Performs post-production validation and monitors implemented changes to confirm that solutions operate as designed.

• Communicates configuration constraints, dependencies, risks, and alternative solutions in a clear and professional manner.

• Mentors junior analysts and provides guidance on requirements gathering, configuration standards, testing practices, documentation, troubleshooting, and stakeholder communication.

• Leads or supports Workday HCM projects and enhancement initiatives using established project management, governance, testing, and change-control methodologies.

• Proactively identifies opportunities to improve Workday functionality, reduce manual processes, improve data quality, strengthen controls, and enhance the employee and manager experience.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS:                                                                                                         

• Bachelor's degree in Computer Science, Information Technology, Human Resources, or a related field preferred.

• Relevant certifications in HR systems (i.e. Workday) or project management are preferred

• Minimum 5 years with 3+ years of experience in business systems analysis, with a focus on HR systems and processes preferred

• Experience in project management and leading cross-functional teams is preferred

• Skill in collecting, organizing, and analyzing data.

• Ability to recognize, analyze, and solve a variety of problems.

• Ability to exercise sound judgment in making critical decisions.

• Strong understanding of HR processes and systems.

• Ability to analyze and document business requirements.

• Proficiency in project management methodologies.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Proficiency with Microsoft Office Suite programs, including Excel, Visio, Project, PowerPoint, and Word.

• Knowledge of industry-specific technology and solutions.

• Ability to proactively identify needs and design solutions to meet organizational goals.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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